Terms of Service

These Terms govern the relationship between SIA Encryption (registered in Latvia, Reģ. Nr. forthcoming, Rīga, Latvia — the “Agency”) and any individual or legal entity (the “Client”) that engages our advertising, web-development or marketing-strategy services. By signing a proposal, paying an invoice, or sending us your first ad-account access, the Client confirms they have read and accepted these Terms.

1. 01

   Services we provide

   Encryption offers digital marketing services delivered under one of three published packages — Lead Launch, Growth and Scale — or under a custom Statement of Work. Typical deliverables include:
   • Landing pages and websites engineered for conversion.
   • Paid advertising on Google Ads, Meta Ads (Facebook / Instagram) and other approved channels.
   • Audience research, keyword research and creative production.
   • Conversion tracking, analytics dashboards and reporting cadence.
   • CRO, A/B testing, AI-chatbot integration and CRM connections (Growth and Scale tiers).
   • Sales-funnel strategy, automation systems and creative production (Scale tier).

2. 02

   Engagement, package terms and timelines

   Each package has a published setup fee and monthly management fee. Setup fees are due before work begins. Monthly fees are invoiced in advance for the following calendar month. First-deliverable timelines are typically:
   • Lead Launch — first campaigns live within 10–14 working days of paid setup.
   • Growth — first campaigns live within 14–21 working days of paid setup.
   • Scale — custom timeline agreed in the Statement of Work.
   • Initial 90-day minimum engagement for all monthly retainers, then month-to-month with 30 days written notice.

3. 03

   Pricing, invoices and payments

   All prices are in EUR and exclude applicable VAT. Latvian-registered Clients are charged 21% VAT; reverse-charge VAT applies for EU-VAT-registered B2B Clients outside Latvia.
   • Invoices are issued electronically; payment terms are 7 days from invoice date unless otherwise agreed in writing.
   • Media spend (the budget paid directly to ad platforms) is billed separately and is the Client's responsibility — we do not mark it up.
   • Late payments accrue statutory interest under Latvian Commercial Law. Work may be paused on accounts overdue more than 14 days.
   • Refunds: setup fees are non-refundable once production has started. Unused portions of a prepaid month are refundable on a pro-rata basis if cancellation reaches us in writing within 7 days of the invoice.

4. 04

   What the Client agrees to provide

   Timely delivery depends on Client cooperation. The Client agrees to:
   • Grant administrative access to ad accounts, analytics, tag manager, CMS and hosting where required.
   • Provide brand assets, product information and any compliance materials (e.g. medical disclaimers) needed for ad approval.
   • Approve creatives and deliverables within 5 working days; non-response after 10 working days is treated as approval to ship.
   • Settle media spend directly with the ad platform under their billing terms.

5. 05

   Intellectual property

   On full payment of the relevant invoice, the Client receives a perpetual, worldwide, royalty-free licence to use all final creative and code deliverables for their business. Specifically:
   • Final landing pages, websites and ad creatives — owned by the Client.
   • Internal tooling, automation scripts, dashboard templates and proprietary playbooks — owned by Encryption, with the Client receiving a non-exclusive licence to use them for the duration of the engagement.
   • Third-party assets (stock photo, video, fonts) — licensed under each vendor's terms.
   • Encryption may reference the engagement in its portfolio and case studies after launch unless the Client objects in writing.

6. 06

   Confidentiality

   Both parties treat as confidential any non-public business, financial, technical or strategic information shared during the engagement. Confidentiality survives termination for 3 years. A separate NDA may be signed on request; in its absence, this clause governs.

7. 07

   Warranties and liability

   Encryption warrants that services are delivered with reasonable professional skill and care. However, performance marketing outcomes depend on factors outside our control (auction dynamics, platform policy changes, market conditions). The Agency therefore does not guarantee specific lead volumes, ROAS or revenue figures.
   • Our total cumulative liability for any claim arising from an engagement is capped at the fees paid by the Client in the 3 months preceding the claim.
   • Neither party is liable for indirect, consequential or lost-profit damages.
   • Nothing in these Terms limits liability for fraud, wilful misconduct or anything else that cannot lawfully be excluded.

8. 08

   Termination

   Either party may terminate a monthly engagement with 30 days written notice after the initial 90-day minimum term. Either party may terminate immediately if the other:
   • Materially breaches the Terms and fails to cure within 14 days of notice.
   • Becomes insolvent, enters liquidation, or is unable to pay debts as they fall due.
   • Engages in illegal activity or behaviour that puts the other party at regulatory or reputational risk.

9. 09

   Data protection

   Personal data processed under these Terms is governed by our Privacy Policy. Where Encryption acts as a data processor for Client data (e.g. CRM exports, audience lists), a separate Data Processing Agreement is signed on request — required by default for regulated verticals (health, finance, legal).

10. 10

    Governing law and disputes

    These Terms are governed by the laws of the Republic of Latvia. The parties will attempt to resolve disputes through good-faith negotiation first. Failing that, exclusive jurisdiction is granted to the courts of Rīga, Latvia, with the option for either party to refer commercial disputes to mediation under Latvian Mediation Law before litigation.

11. 11

    Changes to these Terms

    We may update these Terms to reflect changes in law, our offering or our internal policies. Existing engagements are not affected by mid-engagement changes unless both parties agree in writing. New engagements are governed by the version of the Terms in force on the date the proposal is countersigned.